The adoption of the TM Forum’s Business Process Framework, also known as eTOM, continues to increase within the information, communications, and entertainment industry. As a result, a need has arisen to provide guidance the practical use of the framework and how the framework can be extended and/or modified for use.
TM Forum are therefore delighted to announce the launch of eTOM – A Business Process Framework Implementer’s Guide. The guide provides a review of the Business Process Framework, a typical implementation approach, a set of guidelines for extending the framework and a series of case studies for demonstrating uses of the framework.
Purpose of Standardizing Business process based on eTOM frame work:
- Provides a common process framework for telecom service providers
- Provides process and standard, holistic view across applications, functions and departments.
- Provides Starategy/Infrastructure/Product/Operations and enterprise management process
- Reflect the input and support of telecom service providers around the world.
- Guideline for design and development for business process
- Identify and analyze the cost of business process
- Develop a standard approach to business process design.
The eTOM model consists of Level-0, Level-1, Level-2 and Level-3 process. Each level drills down to the more specific processes.
Strategy, Infrastructure & Product:
Columns
Strategy and Commit, Infrastructure Lifecycle Management and Product Lifecycle Management
Rows
Marketing & Offer Management, Service Development & Management, Resource Development & Management and Supply Chain Development & Management
Operations:
Columns
Operations Support & Readiness, Fulfillment, Assurance and Billing
Rows
Customer Relationship Management, Service Management & Operations, Resource Management & Operations and Supplier/Partner Relationship Management.
